We understand that terms and conditions are often extremely difficult to understand due to how they are written. We have tried to keep our Smart Service Plans terms and conditions extremely clear so you know exactly what is and isn’t covered.

1. Scope of Contract

1.1 Smart Renewables & Heating Ltd will provide the level of cover described within the ‘Plan Summary’ below subject to an initial chargeable service and inspection.

1.2 When referring to ‘We’ this refers to Smart Renewables & Heating Ltd

1.3 This contract is strictly a maintenance contract and is not an insurance policy. Smart Renewables & Heating Ltd is therefore not regulated by the FCA.

1.4 This plan is intended for domestic boilers only and will only carry out works at residential properties

2. Our Plans

2.1 Smart Essential Plan – £7.50 per month

Here is what is included in our Smart Essential Plan:

• Annual boiler service

• Annual System Water Test

• System Filter Check and Clean

• Balance and Bleed

• Gas pipe work Test

• Service reminder when your annual service is due

2.2 Smart Premier Plan – £14.99 per month

Here is what is included in our Smart Premier Plan:

• Annual boiler service

• Annual System Water Test

• System Filter Check and Clean

• Balance and Bleed

• Gas pipe work Test

• Break down labour discount

• Inhibitor Top up

• Priority call outs

• Service reminder when your annual service is due

2.3 Smart Complete Plan – £24.99 per month

Here is what is included in our Smart Complete Plan:

• Annual boiler service

• Annual System Water Test

• System Filter Check and Clean

• Balance and Bleed

• Gas pipe work Test

• Unvented Cylinder service

• Break down labour discount

• Inhibitor Top up

• Priority callouts

• Service reminder when your annual service is due

Below you will find information on each of the benefits within our service plans. Please refer back to ‘Our Plans’ above to see which items below are included in each plan.

3. Annual Service

3.1. One of our Gas Safe qualified engineers will perform the service and safety check in line with manufacturers instructions

3.2. Included in this service/safety check, we will perform the following as a minimum:

• Check emissions using a fully calibrated flue gas analyser

• Check of the inlet and working gas pressure

• Clean condensate trap

• Clean magnetic filter (if fitted)

• Clean inside of boiler case

• Gas rate if required

• Test of safety devices and all safety checks in line with Gas Safe guidelines

3.3. We will also inspect the radiators, hot water cylinder and other components for leaks or defects

3.4. A gas tightness test will be performed in certain circumstances to ensure the property is free from gas leaks

3.5. The annual service will be arranged at a time and date convenient to you and in the month of your contract renewal. Unless otherwise arranged with the contract holder beforehand.

3.6 The annual service will be carried out Monday to Friday between 9 am and 5 pm unless otherwise agreed by Smart Renewables & Heating Ltd

4. Annual System Water Test

4.1 We will complete a test to check the quality of system water and determine the appropriate treatment to ensure the system water works at optimum efficiency, and the boiler is fully protected.

4.2 Results of the test may require additional work to be carried out on the boiler that may or may not be included depending on that plan you are on.

5. Priority Callouts

5.1 Customers on the Smart Premier Plan and Smart Complete Plan will receive priority callouts, subject to workload and availability.

6. Breakdown Labour Discount

6.1 Customers on the Smart Premier Plan and Smart Complete Plan are entitled to a discount on breakdown labour.

6.2. Parts will not be covered and will be chargeable in full

7. Exceptions

7.1 Any breakdown that is caused by sludge, scale or system deposits will not be covered - this will be confirmed by an independent water quality test if required (chargeable to customer if it fails)

7.2 Any breakdown that is a result of a problem with the water mains, electrical grid or gas main/meter. Including having no credit on a gas meter.

7.3 Pre-existing faults and defects in the design or installation of the system.

7.4 Any breakdowns caused by blocked drains backing up into the boiler.

7.5 Replacement of cosmetic parts such as boiler casings and covers

7.6 Faults caused due to the fabric of the building, for example, pipes in walls bursting due to subsidence

7.7 Any defects caused due to malicious actions, misuse or third party interference.

7.8 Any defect caused by; fire, flood, lightning, explosion, storm, frost, terrorism or the impact of any other extraneous cause.

7.9 We will not be held responsible for delays in the provision of parts from suppliers or delivery firms

8. Missing / Cancellations of Appointments

8.1 If the engineer attends an arranged breakdown callout or annual service and the customer is not available, a rebooking fee will be charged to re-attend.

8.2 Customers must give 24 hours notice to change an appointment date/time otherwise a rebooking fee will be charged

9. Use of Subcontractors

9.1 We reserve the right to use subcontractors to carry out any breakdowns or annual services. All subcontractors will be Gas Safe registered and vetted by us for suitability

10. Period, Renewal and Payment Contract

10.1 This contract is valid for a period of 1 year (12 months) from the date the first direct debit is collected

10.2 The contract will be automatically renewed into a monthly rolling contract unless instructed by the customer to cancel. The customer must give notice no later than 14 days before the renewal date

10.3 We reserve the right to cancel the renewal of any contract without giving a reason.

10.4 In the event of non-payment of the Direct Debit cover will be suspended until the account is brought up to date and no works will be carried out

10.5 The contract is cancelled if the customer misses 3 consecutive payments without contacting us after the initial 12 month period. Failure to make payments within the initial 12 month period may result in charges being added to the account, and the account balance must be brought up to date.

10.6 We reserve the right to cancel any policy at any time if a customer is found to have broken any terms in these conditions.

11. Certificates

11.1 All certificates will be held electronically by Smart Renewables & Heating Ltd

11.2 Customers can request copies of any certificate at any time via email without charge.

11.3 Customers can request a hard copy of any certificate subject to a printing and postage charge of £5.

12. Cooling Off Period

12.1. Customers are entitled to a full refund within 14 days of signing the contract. Any breakdowns within this cooling-off period will be charged at the full amount in the event of cancellation.